TripAdvisor.com - Tag Archive

Shopping online – tips and advice

12 Replies Christopher Roberts

When shopping online, there are loads of things to look out for, and loads of ways to get a better deal. In this article I hope to share some of the experience I have got from shopping online, and some of my tech knowledge in order to help you get a better deal – what you want, at a reasonable price.

The first thing to say is that what you are shopping for, is crucial to how to go about buying it.

Virtual Goods

If you are buying an online or ‘virtual’ good/service, then the key thing to check is that you are buying from a reputable firm. Checking the firm is reputable and reliable is key for all online shopping, but especially so if you are buying something virtual – e.g. a website, anti-virus software, access to a game, music etc.

There are a few ways you can go about checking if online firms are reputable. The first is to see if the firm exists in reality, do they have shops in the real world, or are they totally online? Firms with physical property are less likely to be fraudulent, as they are easy to find and locate. Totally online firms can be just as reputable, look at the likes of Play.com and Amazon.

Play.com's LogoThe second way to get an idea of whether a firm is reputable or not is to check their stats. Does the site have a good Alexa rank – top 500,000? If not, people may not be visiting the site for a reason: it has just been set up, and after a few quick cons will be gone. You can check the history of the site using the Way Back Machine for more info on its past.

The third way is a much less reliable way, but can be useful to back up your decision. Try looking at the websites PageRank. If they have say a PageRank 3+ homepage, they are more likely to be legitimate than a site with all PageRank 0’s. People link to shop websites when they buy things and then review them, so shops should acquire PageRank. If they have no PageRank, they may still be legitimate, but check, as that may mean they have not been trading for long, therefore have just set up to scam, and will be shut down soon.

Finally are they a big name. Say you are buying anti-virus direct from the supplier. Most people have heard of the likes of Kaspersky, Sophos and Norton, but if the company is called something like ‘SpywareBeGoneSolutions’ then they are a lot less likely to sell you a good product, if any product at all.

Kaspersky's LogoFinally, when checking that the firm you are going to buy from is going to give you the product(s) you want, watch the news, or research them on news sites! Is the firm about to go bust or being run by administrators? If so, buying from them may lead to you loosing your money!

Services

If you are buying a service, such as a holiday, insurance or a meal at a restaurant, then there are loads of really useful sites that can help you, by giving you an incite into what others thought of that service.

Say for example you are buying a holiday, you can use websites like TripAdvisor.com to see if the place you are looking at staying at has positive reviews. If not, you can maybe choose somewhere else. Be careful though, as sometimes these sites can be misleading, as Jonny recently wrote about.

There are other websites too like MoneySavingExpert.com and Yelp, which can offer similar services for other things like insurance, banking, restaurants, shopping etc. MoneySavingExpert.com is especially worth a look, as aside from reviews, they can give really good advice, to help you save money when buying all sorts of things.

Products

The key to ensuring you get value for money and what you want when buying products online is to make sure you read what other people think about it. Reviews are really useful, and can help you determine which product is right for you.

Don’t be afraid to venture out of the companies website itself, and look for more reviews elsewhere online. Some firms will only publish the positive reviews they receive on their own site, in order to try to persuade more people to buy that product, from them.

A really important bit of advice is not to discount the high street, it can still be a very good place to buy things. Often things are cheaper online, however you can usually see and sometimes try products when in a shop, whereas online, all you have is pictures and possibly video.

Once you know the product is for you, make sure that you shop around. Find the best deal using price comparison sites like MoneySupermarket.com and PriceRunner.com.

Once you have your product and the shop, don’t forget to go to coupon sites to see if you can get an even better deal. Sites like MyVoucherCodes usually have some great discount offers, you just need to look.

To conclude

In summary, when shopping online, make sure that you are buying from someone reputable. Make sure the product or service is what you want. Check out other peoples reviews. Look for the best deal, and then finally don’t forget to check if there are any vouchers that could further slash the cost.

Hopefully these tips have been useful, good luck shopping online!

Are user generated reviews reliable?

18 Replies Jonny Hankins

The current March to April issue of National Geographic Traveler magazine has an article about user generated reviews that raises some interesting issues. I looked at the commercial invasion of the blogging world in one of my previous posts, but here author Christopher Elliott raises the issue of interested parties posting positive comments about their own businesses and negative ones about others, raising their star status and damaging others.

I was particularly drawn to this article because it addresses a problem faced by frequent travelers, and having spent a couple of years all in all on the road with all of my worldly belongings on my back I can relate to the problem.

Local offering help to lost travellers

Ask a local for advice and he looks it up on his iPhone

When you are out there alone, who better to ask for advice than fellow travelers? Many look to the internet for recommendation, and here lies the problem, lack of competition. There are really only 2 large websites of reference, Yelp and Travel Advisor, so it is relatively easy to either build up a profile or destroy somebody else’s using different user names and computers.

Within the industry an understanding of the problem is widespread, and both companies named above defend their positions stating that they have vetting procedures to catch out the bogus reviewers. It is very telling however that after a British Advertising Standards Agency investigation, Trip Advisor changed its slogan from “reviews you can trust” to “reviews from our community”, the implications are obvious.

The broader implications are vast too, many people read reviews before choosing a dentist or a school for their kids, and a bit of underhand behaviour could easily destroy somebody’s reputation.

My personal opinion is that these problems are representative of wider issues of internet governance. They are essentially born out of monopoly, the democratizing power of the internet and peer to peer communication usurped by business interests and competition. An infiltration of commercial interest into a non commercial ideology, that of offering advice to someone who finds themselves in a position that you were once in, becomes unreliable.