How important is the quality of hosting to online retailers?

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With many brick-and-mortar businesses adding an online version of their high-street store to their portfolio, it’s important that firms choose the right web hosting service. With myriad services offering cheap deals, firms ought to be wary regarding offers that appear to be too good to be true – because they usually are.

On the surface, purchasing web hosting that costs £20 a month seems like a steal. In fact, it is a steal. However the only thing that is being nicked is precious uptime for online retailers, as the vast majority of cheap hosts go hand-in-hand with downtime.

Downtime – a retailer’s worst nightmare

For online retailers, downtime is especially important; every second of downtime is potentially a lost sale. Would you rather pay a premium for quality web hosting that is reliable and constantly up, or pay a third of the price for web hosting that keeps going down? In the long-term, it may cost more for firms to pay for cheap, but less reliable hosting.

In addition, utilising the services of a web hosting service in your time zone could be important, especially for smaller firms. Imagine if your store goes down but your hosting service is half-way across the world. This is certainly not ideal for any stores looking to make sales. For example, let’s just say your UK-based store goes down at lunchtime. No amount of calls at 12pm is going to wake a firm located half-way across the world; tucked up in bed at 12am. It’s a nightmare scenario.

SEO

The importance of SEO over the last 10 years has changed the face of the internet. An increasing number of online retailers are producing fresh content in a bid to become a publishing authority in the eyes of search engines.

However, when a cheap hosting company offers dead links, 404 errors and other harmful downtime to a retailer, what are these search engines going to think? Bounced traffic isn’t going to look good in the eyes of Google or Bing.

Technology Bloggers 404 error

Technology Bloggers 404 Page

Eventually, a retailer could slip down the rankings, and get flanked by its competition. It takes a lot of dedication to work up the search rankings, so don’t let a bogus hosting firm ruin your company and its prospects.

Security

In addition, security should be a top priority for online retailers. The amount of hackers roaming cyberspace is vast and make no mistake – they’re ready to capitalise on unprotected websites. By opting for secure web hosting which features STFP and SSL, a business and its clients can feel assured that all sensitive data is kept in safe hands.

As you can see, the quality of web hosting is an absolutely integral part of the foundations of success for online retailers. In an era of cost cutting and tight purse strings, it might be tempting to lump with a cheap web hosting service from the other side of the world, but in the long-term you may end up opening your wallet more often than you think.

Google Android powered glasses

Google shocked us all last week, when it launched its ‘Project Glass’ video. If you have seen it you will know what I am on about, if not, check out the video below.

Here is what Google have to say about the video:

“We believe technology should work for you — to be there when you need it and get out of your way when you don’t.”

I am still not 100% sure that Google are completely serious about Project Glass, but from everyone else’s response, it would seem they are.

The glasses are viable, and could actually be made, so it is possible. Using very advanced technology, cloud computing, advanced Wi-Fi, projection technology, voice interpretation technology and Android, it is possible that these glasses could be developed.

See the weather with Google's Project GlassIn the video Google have produced, they show the glasses doing things that our smartphones can already do today, just being done right in front of your face, as a projection, rather than a physical object that you have to hold and more around.

There are some issues with this futuristic design though, and most of them are with privacy and security.

What happens if you put the glasses down? Your virtual life is connected to those glasses, your emails, potentially bank, diary etc. so what happens if you put them down, and someone picks them up. They could have access to all your data, right in front of them.

Another issue is that it could be hard to distinguish reality from virtual reality! At first it could be very confusing for you, and others around you. You may start looking where you wouldn’t be without the glasses, you could start talking to yourself, or the glasses. It could be a bit difficult to deal with socially. How would we deal with these problems?

Remember when wireless headsets first came out, people used to look like they were talking to themselves, now we know of the technology thought we know that it not the case. Would the same be the case with the glasses.

Another big issue would be ads. People are currently unhappy how Google watches them on the web, and then presents them with ads relevant to the content they are browsing. Imagine the uproar, were Google to see everywhere you are going. They would then be able to present you with perfectly tailored ads!

For more information, check out Project Glass Google+ profile.

What do you think about the glasses? There are loads of rumours and a lot of speculation out there, but what do you believe, and what do you think will/wont happen?

Google Fiber start laying optical fibre cable

On the 6th of February, Google announced that the company was “ready to lay fiber” in Kansas City (Kansas and Missouri), and restated the goal of getting customers up and running in the first quarter of 2012. The project is nothing short of revolutionary, both for Google and the broadband industry as a whole.

For Google, this is a major first foray into the consumer ISP and infrastructure side of the tech industry. It’s also an opportunity to offer and refine the company’s core online products – without the restrictions of scaling down to suit users’ limited bandwidth access.

An optical fibre broadband cable

Data can be transported at the speed of light through optical fibre cables

For the ISP industry as a whole, it’s potentially alarming. By the end of the year, many internet service providers may have a much higher standard to live up to, and many restless customers on their hands, due to the new competition. Everything depends on two basic questions: how much more bandwidth will Google be able to offer customers, and how much will they be charged for it?

How much speed can you get from optical fiber cables?

Google promises 1gb/s fiber connections. 1 gigabit per second is the same as 1,000 megabits per second – “more than 100 times faster than what most Americans have access to today.”

That’s so impressive that one can’t help being a little suspicious. After all, nearly all of the broadband companies claim a much higher speed than their service actually delivers; due to network overhead, distance from the node, ‘peak time’ traffic, and various other details, your average speed is probably only a fraction of what your ISP promises.

Google Fiber has one active trial in progress, a small community near Stanford University. A user posted a speed test not long ago showing a 151.68 mb/s download speed, giving a good real-world example of what day-to-day users can expect from Google Fiber.

Other fiber companies aren’t even claiming speeds like Google’s (let alone delivering them). The provide in current “fastest internet in the US”, Verizon’s FiOS, tops out at 150 mb/s (if your math skills are sleepy, that makes Google Fiber potentially over 660% faster). The runner-up is AT&T’s U-verse, which has a “Max Turbo” plan of 24 mb/s. In both cases, real-world data shows users getting a wide variety of results, from far worse to sometimes even better than quoted (especially when using the companies’ own speed tests. Hmm…).

How much will Google’s fiber optic speeds cost?

Google’s answer:

“It’s too early to say how much we plan to charge for service, but we do plan to set prices that are competitive to what people are currently paying for broadband access.”

Critically speaking, this could mean anything from around $40 to $200 per month.

The 150 mb/s FiOS plan mentioned above will currently set you back about $200 each month, while AT&T’s 24 mb/s is listed on the web site at $63. To be fair, the closest FiOS plan, at 25 mb/s, would cost about $70/month.

However, the most recent figures for US consumers put the average monthly cost for broadband at around $40. Admittedly, there’s a lack of up-to-date statistics in this area, but if there is a difference, our average cost is most likely a little higher now than in 2010-2011.

The Bottom Line

While Google Fiber looks incredible promising, it’s is still an unknown factor; the actual results and pricing plans are months away.

However, we know for a fact that higher speeds and lower costs go hand-in-hand else where in the world. We know that Google’s effect on the Kansas City tech industry and economy in general has been and will be very positive; and we know that – for whatever reason – many companies and media organizations have suddenly been much more interested than ever in pointing out Google’s flaws and changing public perception of the company.