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Information technology security and business

Leave a reply Christopher Roberts

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Technology has had an undeniably colossal affect on how we do business. We can now communicate with people around the world in real time, pay for goods with the swipe of a card or click of a mouse and download files from the cloud with the push of a button.

Like with most things in life though, technology does have its downsides. Historically, technological problems have centred around speed and reliability. Thanks to advances in programming, processing power and cabling, technology is now faster and more reliable than it has ever been. This is also in part thanks to more people becoming ‘tech savvy’. People expect more of technology, and more people are working to improve it. As such, the age old issues of speed and reliability which have plagued almost all forms of technology, are no longer under the spotlight. I would argue that security is now a bigger issue.

A padlock on an ethernet cableThe growth of the global tech savvy population means that more people understand how technology works, which is great in some respects, but from a security perspective, it can be concerning. If your employees know how to access confidential files you store on your server, or your customers are able to apply 99% discounts to products in your online shop then you have a problem.

In 2014 eBay was one of the most high profile victims. Vulnerabilities in Javascript and Flash code on some listing pages enabled hackers to steal users information, post fake listings and redirect visitors to fake payment pages. In 2013 Sony was fined a quarter of a million pounds by the ICO in the UK for compromising customer details in a 2011 data breach.

In it’s recently released business security e-book, Dell state that they believe many of the security problems we face today are because businesses use fragmented systems and they use a different security solution to protect each one. Whilst your payment system might be completely watertight, if it’s linked to your website, which happens to contain some vulnerable Java technology, then hackers may be able to crawl into your systems. To quote Dell’s Director of Product Marketing, Bill Evans “Patchwork solutions that combine products from multiple vendors inevitably lead to the blame game“. He goes on to say that when using fragmented systems, each vendor “is responsible for only part of the problem” making it very difficult to properly secure your systems.

There are many different solutions for companies out there. As a business you could ground yourself firmly in the first half of the 20th century and refuse to adopt technology of any kind. After all, if all the details on your client, Mrs Jones, are kept in a file in filing cabinet 35B on the sixth floor of the of your customer information storage centre, a hacker cannot squirrel their way into your network and then publish Mrs Jones’ details on the Internet. That does however mean that when Mrs Jones pops in to see you, you have to keep her waiting for 20 minutes whilst you go to find her file – as opposed to typing her name in and pulling up her details on your tablet.

There are often benefits of using software and technologies from different vendors, and it would be foolish to dismiss a good business system just because it has a few minor potential security floors. The challenge then is to find a security system than can protect your new technologies.

A security key on a keyboardUsing a single, comprehensive security system, such as Dell Endpoint Security to protect all your information technologies would help top alleviate many of the problems that arise when using a patchwork network of security systems. Using one system would instantly eliminate conflicts between security software. It can also be much easier to manage one unified system than trying to juggle several separate schemes.

Naturally each individual security system may have some specific advantages that one universal security system may not, but the fact that a universal system is just that, universal to all your businesses technology, is a huge advantage.

Dell believes that all good universal security systems should: protect the entire business both internally and externally; comply with all internal policies and indeed national laws; and enable employees to adopt technologies with confidence and ease, promoting efficiency and innovation.

What are your views on business technology security? Let us know in the comments below.

Amazon – destruction and revival

2 Replies Christopher Roberts

Amazon's LogoAmazon. A great big, greedy multinational company. Destroying countless companies and even eradicating whole industries in a matter of years.

France has recently taken measures to protect book shops, as it understands the devastating impact Amazon’s operations can have on a country. Jeff Bezos (Amazon’s founder) argues that “Amazon is not happening to book selling, the future is happening to book selling” suggesting that people want to buy books online now, and that virtual books would be rising in popularity without Amazon’s help.

In the UK, Amazon have come under scrutiny for not paying their fair share of tax.

BBC research suggests that the way in which Amazon treat their employees, means that their employees face a higher risk of mental illness.

There are numerous other scandals surrounding this online retail giant, but is it all bad? Believe it or not, Amazon is also proving a critical element in the survival of some industries and communities.

Royal Mail

Royal Mail and AmazonThe Royal Mail has had a turbulent decade. The internet has started to reduce the number of letters sent. Why pay to send a letter when you can send an email for free? Why fill your house with bank statements and insurance documents, when you can now access them all online? There are of course reasons why you might want to send a letter or receive a hard copy of something, however ultimately, the rise of the internet has significantly impacted the demand for postal services.

Amazon has actually played a critical role in the success of Royal Mail over the last few years. Yes if someone shops online, shops loose out on purchases, however online orders have to be delivered somehow, and the organisation with by far the biggest distribution network in the UK, is the Royal Mail. As a result, Amazon currently work closely with Royal Mail and provide the organisation with a massive amount of business.

So am I saying Amazon is actually good for Royal Mail? Well until Amazon opens up its own distribution network, and fills the skies with drones, yes, I think it is.

Rural Communities

Remote communities are often cut off from the rest of society in many ways. They often have very few local shops, which do not stock a wide range of goods, meaning local residents often have to travel miles to shop, or just go without. If you want to buy a new radio alarm clock (costing £20) do you take a 30 mile round trip to the nearest town to buy it, or do you order it on Amazon – probably for £15 – and have it delivered to your door the next day?

Without Amazon (and other online retailers) such communities would be cut off, leading to people either having to leave, or them feeling isolated and outdated.

Small Retailers

Like eBay, Amazon lets anyone buy and sell their goods through the site. Customers have the assurance that they will get good customer service, and if something goes wrong, Amazon will deal with the problem.

Many individuals now make a living from selling goods through Amazon. Some manufacturers sell directly through Amazon. Some people buy goods somewhere else and then sell them on Amazon for a profit. So Amazon is creating more jobs than just those who work for the company.

Authors

Amazing, J.K. Rowling struggled to get the first book of her Harry Potter series published. She was turned down several times, before she eventually managed to persuade Bloomsbury to publish her book. Amazon lets anyone publish a book. Nobody reviews it to see if it is any good, it just gets ran through a copyright checker, which determines whether it is original or not, and therefore how much of any profits the author is able to take home.

Our in-house expert on this is Mr Hankins, so if you want any more info, check out his article on the book he wrote and published on Amazon, and feel free to ask him question there.

Are Amazon another Google? Do they want to own everything, and destroy all their competition. Probably yes. But need everything they do be negative? No, almost everything they do will have some good related to it.

Vintage Computers For Sale

2 Replies Jonny Hankins

Buoyed by the sale of one of the first and few remaining Apple 1 computers for $650,000 I started thinking about the old machines that were lying in my mum’s garage and wondering if I was sitting on a fortune.

Although I myself was never interested in computers my younger brother was a guru, going on to study computing at University, so we have a real vintage lot just awaiting discovery.

The first Hankins computer was a 1981 Sinclair ZX81. What a machine that was. It was manufactured by the famous watch maker Timex in Scotland, and really represents the movement from mechanical to digital technology. I remember recording programs onto a cassette recorder that were broadcast over the radio as a series of sounds similar to the noise a fax makes. Then you play them into the machine and bang you are off, you could use your 1kB of memory to do almost anything (or nothing).

A Sinclair ZX81

A Sinclair ZX81

The keys were part of the machine, like an old cash register, and it is through these that my brother learned the skills of programming in Basic, although I never got to grips with it. Then he moved on to Extended Basic and machine code (whatever that is).

Anyway it will not make me rich, they go from about $2 to $20 on eBay.

But even 1 kB of memory was not enough for us so a couple of years later we (my parents) invested in what was in its day the height of technology, a TI99. This was altogether greatly improved, it had a cartridge system in the front so you could slide in games and use the cursors to maneuver through the asteroid fields.

The TI99 was manufactured by calculator maker Texas Instruments and was the first computer with a 16 bit processor. Texas Instruments were big on voice synthesis and the big use of it for us was during the game Parsec. With 16kB of memory we had moved on considerably, and my brother made the most of learning Extended Basic using their wonderful program.

A TI99 Home Computer

A TI99 Home Computer

Just look at the lines on this beast, a design classic it sold almost 3 million units and with 68 by 48 pixels in colour the picture was a joy to behold when plugged into our TV.

It was high finance though for our family, it cost more than $500 US when newly released but as with all of these things the price fell over the following years to $150, and so the question arises again, am I rich today?

The answer unfortunately is no, you can buy one on eBay for about $20. Could be a great investment though, they have one in a museum in Paris.

Well a couple of years passed and my brother needed a serious computer to take to University. At great expense my parents went for the BBC Microcomputer built by Acorn. This was much more of an educational tool, and its release was followed by a BBC educational series that taught its user (my brother and unfortunately not me) to program, and it was the machine of choice for UK universities and schools.

Our model B had 128 kB of memory, a giant leap that allowed graphics programing and increased complexity of use. It also had a floppy disc for ease of data transferral. It was a beast of a thing though as it sat in my brother’s bedroom, and it is the most expensive machine in the house to date.

A BBC Acorn Computer

A BBC Acorn Computer

Oh how I could pay my mum back if it were now worth the same as the first Apple I thought, but once more eBay broke the spell. From $10 to $150 with all the extra hard and software, so sorry mum the Austin Martin will have to wait.

After University (and post BBC) my brother went to work and we moved into company machinery, laptops, blueberry, blackberry, apples and other fruits of commerce, and I lost touch a bit, but I alone have owned 3 desktops and 3 laptops to date and it is all awaiting disposal, so there certainly isn’t much room in my mum’s garage today (certainly not enough for an Aston Martin anyway).