The Dangers of Posting Negative Reviews

Now here is a story for you.

Just imagine that you buy something over the Internet and it never arrives. It happened to me once with a folding bike, and I lost my money. But at least if you use PayPal you have some chance to get your money back. Oh the benefits of hindsight!

So you buy something from a company over the Internet. The object does not turn up. You call the company, no answer, you write to them repeatedly, send them emails, try all the numbers you can find but nobody responds.

What do you do? You go on a review site and you tell the story. Well that is a dangerous game!

Reviews

Reviews

As this article on CNN explains, in 2008 John Palmer bought his wife Christmas gifts off KlearGear.com. The gifts didn’t arrive and he followed the path described above as many of us would.

More than three years later, Mr Palmer received an e-mail appearing to be from KlearGear.com stating that they would be fined $3,500 if the negative review wasn’t taken down within 72 hours.

So as any threatened person would he tried to have it removed. But the review company couldn’t remove it without entering into arbitration, costing money, so the review remained.

What about freedom of speech? Well you might well ask. When you buy something or have any contracted action with a company you might be signing away your freedom of speech. Yes, fine print.

If you look in the terms of sale and you find something like the following “Your acceptance of this sales contract prohibits you from taking any action that negatively impacts KlearGear.com” as in the sale mentioned above, you waive your rights goodbye.

The company can stipulate how much you are liable for as well. Then you have to pay up or go to court, run up huge legal bills and argue that the clause is not legal.

With Christmas just round the corner, Kwanzaa and birthday presents to shop for, holidays and flights to book and many others, what are we going to do? Do we have time to read 10 pages of contractual terms each time we buy something? Would we understand it anyway?

It looks like another form of cyber-bullying to me.

Top 5 reasons for gadget buyer’s remorse

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Electronic gadgets

Typical gadget purchases.

Nothing compares to the excitement of getting a brand new gadget home. But, when you get it out of the box, have you ever regretted buying it?

New research from Debt Advisory Centre shows that the majority of people in the UK (82%) have experienced buyer’s remorse – and 20% of them have regretted buying gadgets (that’s just over 8 million people!).

Gadgets can be a big commitment – so if you regret buying them it can feel awful. That’s why Debt Advisory Centre has looked at the top 5 causes of ‘gadget buyer’s remorse’, and suggested a few ways they could be avoided.

1. I didn’t really need it (38%)

Many of us have been guilty of this at some point or another. It can be so easy to get caught up in the excitement when a new gadget comes out – and we feel like we just have to have one of our own. However, in the end, we realise that we didn’t actually need it at all.

One of the best ways to avoid this is to delay your purchase – by a week, a month or perhaps even longer. It might take some determination, but after the time has passed you might have a better idea of whether you actually wanted the gadget in the first place. Plus, if you wait a month or two, the cost might go down too.

2. I couldn’t really afford it (21%)

21% of people with gadget buyer’s remorse regretted their purchase because of the cost. That’s equivalent to 1.7 million people across the UK! And it’s true: gadgets can be very expensive, especially if they’re brand new.

Buying something that’s a bit too expensive is one thing – but getting into debt because of it is quite another. At Debt Advisory Centre, we’ve found that overspending is one of the main reasons people get in touch with us. We hear situations like this every day, along with the other causes of debt like job loss, divorce and other changes in financial situation. Whatever the reason, if you’re struggling with your debts it’s important to get help as soon as possible. A debt adviser could assess your circumstances and suggest an appropriate solution.

If you’re hankering after a gadget you can’t really afford (and you’re sure you actually need it), well: patience is a virtue. Wait it out, and you might find that the price drops significantly – or you might be able to find it much cheaper second-hand.

3. It was poor quality or broken (17%)

If you get your gadget out of the box and it doesn’t work properly, or it’s visibly broken, you should be entitled to return it and get a full refund. If it’s not quite as good as you were expecting (for example, if it’s a bit shoddy or flimsy) you should be able to return it, citing that it’s not suitable for your needs.

Surprisingly, only 7% of gadget-buyers who regretted their purchase actually returned it. Always check retailers’ returns policy before you buy anything from them.

4. I rarely or never use it (15%)

One day, your gadget can be your favourite possession, and never out of your hand. Then, a few months down the line, it can be in a cupboard – forgotten.

In this case, you may not be able to return it to the retailer (as you may have had the item for too long). So you could take an example from our respondents, who sold their item on (21%) or gave it away (6%). Have a look on eBay or similar sites to see how much other people are selling your item for. It’s worth at least getting some of the money you paid back.

5. I didn’t like it (10%)

It’s reassuring to see that ‘didn’t like it’ is the least popular reason for regretting gadget purchases. Gadget-buyers clearly do their research to see whether a gadget is right for them before they buy it.

However, if it does turn out that you don’t like it – don’t just keep it (like a whopping 66% of our respondents did). Act quickly and you can return it.

How to be a smart online buyer

When you decide you want to buy something off the internet, how do you go about doing so? I’m not talking about getting your shopping delivered to your door, I am talking about buying something like maybe a laptop, digital camera or a new mobile phone.

Many people just look for the make and model they want and they go straight in for the buy. Do you? If so, you may want to read on, as you could save yourself a lot of money!

Say I wanted to buy a laptop, one of the first things I would do would be to go to a money saving site like Money Saving Expert in order to establish whether there are currently any great offers on laptops that other people on the web have noticed.

If you are still looking for the best type of laptop for you, try review and comparison sites like Test Freaks. These can help you decide what laptop to buy, as they can give you reviews that people who have bought laptops have written. They often also present data in a very easy way, often giving the product a score, based on its price, spec (and therefore value for money) and what peoples reviews are like – i.e. positive or negative.

Test Freaks LogoIf/once you have your heart set on a particular laptop, then your next step is to look for discount codes for that sit/product. Sites like My Voucher Codes can often save you 5-10% on your goods, simply because they know the latest discounts for your product. 5-10% might not sound that much, but if you are buying a £350 laptop (lets say $500) 10% is £35/$50 which is enough to buy you a really good travel case as well as a decent wireless laser mouse and a USB hub.

The final bit of advice I would give you is to take your time. When spending a large amount of money over the internet check reviews of the site you are buying off, to see if it is reputable, check that the item is exactly what you want and make sure you get the best price!

Often online sites have deals which change all the time, meaning that tomorrow that perfect laptop may now be 25% cheaper, as it was only higher priced so that they could bring it down and slap a ‘25% off!’ label on it.


Good luck making any online purchases 🙂

Anyone got any other advice/experiences to share?